Bridge Healthcare 
Gold Rollboards 
ProPlus Scales 4011, 4021, 4025, 4026, 4261, 4650, 4700 and 4024
My scale is reading “under”.
The scale is trying to register a reading lower than the initial tolerated point. Make sure the scale is not touching anything and not against the wall. Also check and make sure the floor where the scale is being used is level. If the scale is still reading under please
Scale not weighing correctly or scale will not zero out.
Check and make sure the floor where the scale is being used is level. If scale is still reading incorrectly, it may be out of calibration. To double-check take a known weight and place it on the scale to see what it is reading. If the scale is not within tolerance, the scale may need ... Scale not weighing correctly or scale will not zero out.
The display reads “Lo Bat”
The batteries are low or dead and need to be replaced with brand new batteries (Duracell or Energizer batteries recommended).
My scale is giving inconsistent and/or erratic readings.
For new scales; please make sure all the shipping blocks and plates have been removed from the scale. Check and make sure the floor where the scale is being used is level. Check and make sure all four feet are on the scale are level and properly adjusted. Make sure all four feet are not ... My scale is giving inconsistent and/or erratic readings.
The display is reading “Menu Lock” and I cannot get into the Menu.
Press the Menu button (#1) for about 20 seconds to deactivate the menu lock to get into the main menu.
Scale is giving a sensor error.
Possible problem with one or more of the load cells or the load cell cable is disconnected. Check the load cell cable and reconnect if disconnected. If possible bad load cell, please contact Technical Support for assistance at 1 (800) 638-3722.
Scale reading “Overload”
The loaded weight on the scale exceeds the scale capacity. Remove excess weight and use scale within its limits. Your scale should not be touching the wall. Always make sure scale is in an open space with nothing touching it. If scale is still reading over please contact Technical Support at 1 (800) 638-3722 for ... Scale reading “Overload”
What type of batteries do the ProPlus® scales use?
The Proplus® scales use six D-Cell batteries (Duracell or Energizer batteries recommended)
When I turn my scale on it reads “no load” or “no load cells”.
Make sure the load cell cable is plugged in correctly. The load cell cable should plug into the display head and also in the base of the scale. If the scale is plugged in correctly and scale still reads “no load” or “no load cell” contact Technical Support at 1 (800) 638-3722 for further assistance.